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Help Center
Account
Getting started
Account
Setting-up my account
Account Information
Managing Vehicles
Application
Functionality
Compatibility
Data Privacy & Security
Environmental Advocacy
General Information
Payment, Pricing, & Billing
Pricing
Payment Information
Charging & Billing
Tolling
Coverage
Violations
Account
Does Ecotoll work for motorcycles?
Do I need to pay for tolls on my motorcycle?
Where or how can I sign-up for an Ecotoll account?
Setting-up my account
How soon can I start using my Ecotoll account?
How do I add coverage or expand coverage of my Ecotoll Account?
Can I use Ecotoll if I don’t have a toll tag?
What if I already have a toll tag or an account with a tolling agency?
What do I need to set up my account?
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Account Information
Why was my account suspended / vehicle deactivated?
What if I didn’t receive a confirmation/validation email?
I forgot the email I used to create an account / sign in.
I forgot my password.
How do I reset my password / change my password?
How do I delete my account?
How do I change my account information?
I cannot log into my Ecotoll account.
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Managing Vehicles
My vehicle was rejected / I cannot add my vehicle.
It says that my car is already registered under a different account.
How do I know if my vehicle is 'Active' or covered by Ecotoll?
How do I enroll or add a new vehicle to my account?
How do I remove, deactivate, or delete a vehicle/license plate from my account?
Can I add rental car or car shares to my account?
What about my towed RV, campers, trailers, boats, etc?
Can I add my truck or vehicle that is 3-axle or more?
I cannot find my vehicle make or vehicle model when registering my car.
What type of vehicles can I add to my Ecotoll account?
How many vehicles can I enroll in my account?
Does Ecotoll work for foreign vehicles? Can I add a vehicle with foreign license plates to my Ecotoll account?
I cannot add my vehicle license plate.
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