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Help Center

Account

Account

Does Ecotoll work for motorcycles?

Do I need to pay for tolls on my motorcycle?

Where or how can I sign-up for an Ecotoll account?

Setting-up my account

How soon can I start using my Ecotoll account?

How do I add coverage or expand coverage of my Ecotoll Account?

Can I use Ecotoll if I don’t have a toll tag?

What if I already have a toll tag or an account with a tolling agency?

What do I need to set up my account?

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Account Information

Why was my account suspended / vehicle deactivated?

What if I didn’t receive a confirmation/validation email?

I forgot the email I used to create an account / sign in.

I forgot my password.

How do I reset my password / change my password?

How do I delete my account?

How do I change my account information?

I cannot log into my Ecotoll account.

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Managing Vehicles

My vehicle was rejected / I cannot add my vehicle.

It says that my car is already registered under a different account.

How do I know if my vehicle is 'Active' or covered by Ecotoll?

How do I enroll or add a new vehicle to my account?

How do I remove, deactivate, or delete a vehicle/license plate from my account?

Can I add rental car or car shares to my account?

What about my towed RV, campers, trailers, boats, etc?

Can I add my truck or vehicle that is 3-axle or more?

I cannot find my vehicle make or vehicle model when registering my car.

What type of vehicles can I add to my Ecotoll account?

How many vehicles can I enroll in my account?

Does Ecotoll work for foreign vehicles? Can I add a vehicle with foreign license plates to my Ecotoll account?

I cannot add my vehicle license plate.

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