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Help Center

Payment, Pricing, & Billing

Payment, Pricing, & Billing

Pricing

How can I check the estimated price of tolls before I take a trip?

Why is there a processing fee?

Doesn’t toll-by-plate cost more? How do you keep the prices low?

How much does it cost?

Payment Information

Can I use different payment methods for different vehicles on my account?

How do I update or change my payment information?

What forms of payment are accepted by Ecotoll?

Can I use Ecotoll to pay for previous toll charges?

How do I delete my payment method?

I updated my payment method but it is not working / not charging my card.

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Charging & Billing

Why are my charges not showing up? / Where are my toll charges?

When will the toll charges be reflected in my account?

Its been more than 7 days and I still do not see my toll charge.

I was wrongly charged by the app.

How do I access my billing history? / How do I see the breakdown or receipt of charges and payments?

Why is my toll charge not reflected immediately? Why are my toll charges reflected and charged in bulk sometimes?

What do I do if I get charged twice?

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